luca x Isla Brown Corinthia Resort & Spa, Curio Collection by Hilton

Isla Brown Corinthia, Curio Collection by Hilton is the ultimate traveler’s playground, located in the iconic Corinthia region just 50 minutes from Athens. As Brown Hotels’ first resort in Greece, it features 165 beautifully designed guestrooms by the award-winning Elastic Architects. Designed for both couples and families, the resort offers a wealth of attractions, including restaurants, lounge areas, a bay bar, a rooftop sky bar with stunning views, a wellness center with a spa and gym, two swimming pools, a rooftop water area, banquet facilities, a kids’ playground, and a variety of sports and watersports activities. Combining luxury, relaxation, and adventure, Isla Brown Corinthia promises an unforgettable experience for every traveler. But how can a resort of this scale ensure seamless service and exceptional comfort across such a diverse property?

The answer: luca. By integrating a digital ordering solution, Isla Brown Corinthia has significantly simplified its service, offering guests a truly relaxing and convenient experience.

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The challenge: seamless service across a spacious property

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The Isla Brown Corinthia has two bars serving the extended outdoor area, including the pools and private beach, as well as a bar on the rooftop terrace. Guests expect fast and effortless service everywhere, without long wait times.  
At the same time, the property’s expansive layout and the distance to the private beach provide an opportunity to optimize service efficiency and elevate the guest experience. During peak season, the high demand for poolside and beachfront loungers highlights guests' desire for convenient, on-the-spot service. Previously, the service team often covered long distances to take orders, facing challenges in identifying guest needs due to the property's multiple functions, the wide distribution of guests, and reduced efficiency for the staff. By addressing these areas, we can better support the team and enhance overall guest satisfaction.

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The solution: ordering with luca – directly from the lounge or whirlpool

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luca has completely transformed these challenges. Across the property—whether at the pool, on the beach, or on the rooftop terrace—QR codes are conveniently placed wherever guests relax. These codes are directly linked to luca’s digital ordering system. Guests can use their smartphones to scan the code, browse the menu, and place their orders—quickly, effortlessly, and without leaving their spot. This includes the rooftop terrace, where guests can now order drinks or snacks directly from the comfort of the whirlpool.

For the service team, luca is a game changer. Instead of spending time walking back and forth, staff can respond directly to digital orders. This optimizes resource allocation and allows the team to focus on the personal needs of each guest. The result? Happy guests, motivated staff, and increased revenue from additional orders.

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Why guests and staff love luca: Benefits at a glance

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For Guests:

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• Convenient Ordering: Drinks and snacks delivered directly to their lounger or whirlpool.

• Maximum Flexibility: Whether sunbathing, reading, or swimming, guests can order anytime without leaving their spot.

• Smooth Operations: No need to walk to the bar, no waiting, no hassle.

• More Relaxation: Guests can fully enjoy their moment without interruptions or worrying about leaving their lounger unattended.

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For the Service Team and Management:

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• Efficient Workflow: Orders go directly to the bar, so staff can deliver precisely what’s needed.

• Better Organization: Time and energy are used effectively, allowing staff to focus on delivering excellent service.

• Enhanced Staff Satisfaction: luca supports the staff in providing high-quality service, even during busy times.

• Increased Revenue: The additional ordering points at the pool, beach, and rooftop terrace drive more orders and higher F&B sales. luca creates the ideal conditions to maximize revenue.

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A win-win for everyone

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Since implementing luca, Isla Brown Corinthia Resort has introduced 180 additional ordering points across its property, generating €12,500 in F&B revenue within just one month. Guest feedback has been overwhelmingly positive, with many highlighting the effortless and flexible service that lets them fully enjoy their time at the resort.

Elena Liampoti, General Manager of Isla Brown Corinthia, Curio Collection by Hilton shares: “Our mission has always been to deliver exceptional service that exceeds guest expectations, and our partnership with luca’s digital ordering solution has been a resounding success. By seamlessly integrating first-class service into the digital realm, we’ve achieved greater guest satisfaction, improved operational efficiency within our F&B teams, enhanced coordination, and significantly increased the revenue stream across our outlets. This innovation has truly elevated our renowned hospitality to new heights”

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Conclusion: Setting the standard for exceptional hospitality

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The Isla Brown Corinthia Resort & Spa demonstrates how digital solutions can elevate guest comfort to new heights. luca seamlessly integrates into the resort’s relaxed and luxurious atmosphere, ensuring flawless service—from the first cocktail by the pool to the last sunset on the beach.

Ready to offer this level of comfort to your guests?
Contact us to learn how luca can streamline your processes and perfect the guest experience.

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Book your demo now!

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